The agreement between us
These terms apply when you engage Ferris Visa Consultants to prepare, check or submit a visa application. They form a contract between you and Ferris Visa Consultants, registered in England and Wales at 27 Chancery Lane, London WC2A 1LF.
Nothing on this website is an offer. A contract exists only once we have issued a written quotation and you have accepted it.
What we do and what we do not do
We prepare, check and submit visa applications. We complete official forms, assemble supporting evidence, book appointments and track your application through to a decision.
We are not a law firm and we do not provide legal advice or representation. We do not represent you in immigration tribunals or appeals to a court. Where your case needs a solicitor or a regulated immigration adviser at a higher level, we will tell you and refer you on.
We cannot guarantee the outcome of any application. The decision belongs entirely to the receiving government. Any agent who promises you a visa is not being honest with you.
What we need from you
The quality of the application depends on the accuracy of what you give us.
- Everything you tell us must be true, accurate and complete.
- You must disclose all previous refusals, overstays and immigration history, including from other countries. Concealing a refusal is the single most common cause of a later refusal or a ban.
- You must provide documents by the deadlines we set. Missed deadlines may cost you an appointment slot, and any rebooking fee falls to you.
- You must tell us promptly if your circumstances change while an application is pending.
If you provide false or misleading information we may end the engagement immediately and without refund, and we may be obliged to report it.
Fees and payment
Our service fee is fixed and quoted in writing before any work begins. Government and embassy fees are separate, are set by the receiving authority, and are paid directly to them. Biometrics, courier and translation costs are passed on at cost with receipts.
Our fee covers our work, not the outcome. It is payable whether or not the application succeeds. Government fees are almost never refundable by the receiving authority, and we have no control over that.
Payment is due before submission unless we have agreed otherwise in writing.
Cancelling
If you are a consumer you have a statutory right to cancel within fourteen days of entering the contract. If you ask us to begin work within that period and we complete it, you lose the right to cancel, and you will owe us for work already done.
If you cancel before we submit, we charge for work completed to that point and refund the balance. Once an application has been submitted, no refund of our fee is possible.
If we get something wrong
If an application is refused and the refusal is attributable to an error on our part, we will rebuild and resubmit the application at no further charge to you. We will also refund our original service fee where the error was material.
This does not cover a refusal arising from information you did not disclose to us, from a change in the rules after submission, or from the exercise of the receiving authority's discretion.
Limits on our liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights as a consumer are unaffected.
Subject to that, our total liability arising from any engagement is limited to the greater of the fees you paid us for that engagement or one thousand pounds sterling. We are not liable for non-refundable travel or accommodation costs, lost earnings, missed events, or any other indirect or consequential loss.
We strongly recommend that you do not book non-refundable travel before your visa is issued.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own jurisdiction.