
Talk to a case handler
A handler answers, usually within one working day. If your case is not worth pursuing we will tell you that too.
Three ways to reach a person
There are no chatbots and no ticket queues. Our phone lines are staffed by the handlers themselves.
Monday to Friday, 08:00 to 18:00 GMT
Replies within one working day
27 Chancery Lane, London WC2A 1LF
By appointment. We will confirm a time
Travelling within 72 hours? Mark your message URGENT and the weekend rota will pick it up.
Send us your case
The more you tell us here, the more useful our first reply will be.
Quick answers
Nothing. The eligibility assessment is free whether it takes ten minutes or an hour, and you are under no obligation afterwards. You will come away knowing which visa applies, what the total cost would be, and our honest view of your chances.
Possibly not. UAE routes routinely complete in under a week, and several consulates offer paid expedited services. Call rather than email if you are inside 14 days. We will tell you in one conversation whether it is realistic, and we will not take a fee for something that cannot land in time.
Almost never. We work from scans uploaded to the encrypted vault, and you take the physical passport to your own biometrics appointment. Only a handful of routes still require physical submission, and we will tell you upfront if yours is one of them.
Yes, and it happens often. Send us what you have completed so far and we will check it against the rules before you submit. A review beforehand costs less than a refusal review afterwards.
English, French, Shona, Swahili, Arabic and Portuguese in house. For any other language we arrange certified translation of your supporting documents, charged at cost.
Or skip ahead and start the application
If you already know which visa you need, the application form takes about five minutes and puts you straight through to a handler.
